Refund Policy

Effective Date: 1 January 2026

Last Updated: 1 January 2026

At The Spot Visions, we strive to provide high-quality video production and editing services to all our clients. If for any reason you are not satisfied with our services, this Refund Policy outlines how refund requests are handled.

1. Service-Based Refunds

The Spot Visions primarily provides creative services, including video production and editing. Because these services involve time, expertise, and creative work, refunds are handled based on the stage of the project.

Refund eligibility will depend on the terms agreed upon in the project agreement or invoice.

2. Project Deposits

In some cases, a deposit or advance payment may be required before work begins.

Deposits are generally non-refundable once:

• Project planning has started

• Editing or production work has begun

• Resources have been allocated to the project

Deposits secure production time and creative resources.

3. Work in Progress

If a project is cancelled after work has started:

• The client may still be invoiced for work already completed.

• Refunds may be issued only for the portion of the project that has not yet been started.

The amount eligible for refund will be determined based on the progress of the project.

4. Non-Refundable Services

The following are non-refundable:

• Customized or personalized video content

• Work that has already been completed or delivered

• Editing services that have already been performed

• Digital files that have already been delivered

Because these services involve creative labor and digital deliverables, they cannot be returned.

5. Revisions

Before considering refunds, The Spot Visions will make reasonable efforts to address concerns through revision rounds, if included in the agreed project scope.

Clients are encouraged to provide clear feedback during the revision process to ensure the final result meets expectations.

6. Refund Request Process

To request a refund, please contact us with the following information:

• Your name and contact details

• Project name or invoice number

• A brief explanation of the refund request

Refund requests can be submitted through:

Email: info@thespotvisions.com

Phone: +31 6 20281070

Our team will review the request and respond within a reasonable timeframe.

7. Refund Processing

If a refund request is approved:

• The refund will be issued using the same payment method used for the original payment, where possible.

• Processing time may vary depending on the payment provider or bank.

8. Policy Changes

The Spot Visions reserves the right to update or modify this Refund Policy when necessary. Any changes will be published on this page with the updated effective date.

9. Contact Information

If you have questions about this Refund Policy, please contact:

The Spot Visions

Merbauhout 9

2719JB Zoetermeer

Netherlands

Email: info@thespotvisions.com

Phone: +31 6 20281070